These Booking Terms & Conditions apply to all holiday bookings made with Portmadoc Holiday Camp Limited (trading as Aberdunant Hall Holiday Park). By making a booking, you are entering a contract with us and agreeing to these conditions.
You/your refers to all members of the holiday party.
We/us/our refers to Portmadoc Holiday Camp Limited, Aberdunant Hall Holiday Park, Prenteg, Porthmadog, Gwynedd, LL49 9SR.
The party leader must be at least 18 years old at the time of booking and is responsible for the entire party and all payments due.
Group bookings must be declared at the time of booking. We reserve the right to refuse entry without refund if undisclosed groups arrive.
A booking is confirmed when you receive a written confirmation from us (by post or email).
For bookings made within 21 days of arrival, your contract will begin upon verbal or email confirmation and receipt of full payment.
You are responsible for checking your confirmation and notifying us immediately if any details are incorrect.
We reserve the right to refuse a booking prior to issuing confirmation.
Non-Refundable Rates: Full payment is taken at the time of booking and is non-refundable.
Flexible Rates: A deposit is required at the time of booking, with the remaining balance due 21 days before arrival.
If your booking is made within 21 days of arrival, full payment is required at the time of booking.
Failure to pay by the due date may result in the cancellation of your booking.
Prices may change at any time before your booking is confirmed.
Once your booking is confirmed, the price will not change unless a correction is required.
All prices quoted or otherwise given to you include all charges and any taxes or government charges that may apply to your booking at the time it is made.
We strive for accuracy but small differences between advertised and actual accommodation may occur due to ongoing improvements.
Facilities (including Wi-Fi) are subject to availability and may occasionally be disrupted. Where Wi-Fi is an advertised facility, please note that its provision is subject to availability and network conditions. It may not be available 24 hours and is provided for pleasure not for business. We do not guarantee uninterrupted Wi-Fi and we recommend you do not book if your stay is wholly reliant on it.
Car parking is available near most accommodation but we cannot guarantee parking adjacent to your accommodation.
Changes to a confirmed booking must be made in writing and are subject to availability.
If you cancel 21 days or more before your arrival date, your deposit may in certain circumstances be retained, but any balance paid will be refunded.
If you cancel within 21 days of your arrival, you will not receive a refund.
No refund is available after the booking is made.
We are not liable for cancellations or changes due to events beyond our control, including but not limited to natural disasters, strikes, terrorism, extreme weather, or government restrictions.
We strongly recommend you take out adequate travel insurance to cover unexpected cancellations, accidents, or emergencies.
At Aberdunant Hall, we strive to offer a warm and inclusive welcome to all guests. We recognise the importance of accessibility and are committed to being as transparent as possible about the physical layout and limitations of our accommodation, so you can make an informed decision before booking.
Aberdunant Hall Holiday Park is set within 200 acres of natural woodland in Snowdonia National Park. While this offers beautiful surroundings, it also brings some natural constraints. Our holiday homes and hotel are located across sloping terrain, with steps and uneven ground in some areas.
We understand that everyone's needs are different. If you or a member of your party has a disability or medical condition that may affect your stay, please contact us before booking. We'll do everything we can to:
For accessibility-related enquiries or to discuss your specific needs, please contact our team:
holidays@aberdunant.com | 01766 512001
Check-in is from 4 pm on your arrival day.
Check-out is by 10 am on your departure day.
If arriving after 8 pm, please contact us on 01766 512001.
Failure to arrive by midday the following day without contact may result in your booking being treated as a cancellation and no refund will be due.
Except for cots, bed linen is provided including duvets, sheets, and pillowcases. Towels are not provided unless stated otherwise. Please take bed linen for cots with you as required.
Smoking and vaping in public areas and all accommodation is strictly prohibited. Should you fail to meet this strict requirement we will charge you a cleaning fee.
Accommodation must be left clean and tidy; you are responsible for any damage or breakages.
We reserve the right to charge the lead booker for the cost of repairs, replacement, or additional cleaning required.
The maximum occupancy stated for the accommodation must not be exceeded. We reserve the right to terminate your stay without refund if this condition is breached.
Accommodation must not be used for commercial purposes, events, or subletting without prior written consent.
We reserve the right to access accommodation at reasonable times for inspection, maintenance, or emergency.
Pets are welcome across the park (with some restrictions) and in accommodation specifically labelled as "Pet Friendly". Please check with our team for details and ensure you check the property description before booking.
Dogs must be kept on leads and supervised at all times. Pet owners are responsible for cleaning up after their pets.
Pets must not be left unattended in accommodation.
Assistance dogs are permitted in all areas.
We cannot guarantee pet-free accommodation.
Accommodation featuring a hot tub provides a perfect opportunity to relax during your stay. Please note that hot tubs will be emptied at 10 am on your day of departure to allow for thorough cleaning and preparation for the next guests.
All guests must adhere to the hot tub usage rules, which are clearly displayed on signage next to each hot tub. These rules are in place for your safety and enjoyment.
Guests must comply with all displayed health and safety instructions. Failure to do so may result in the hot tub being withdrawn without refund.
We reserve the right to refuse accommodation or terminate your stay without refund if you or any member of your party (or any other person you have invited to the property) engages in:
In such circumstances, we will treat this as a cancellation by you and no refund will be due.
Any issues must be reported immediately during your stay to allow us the opportunity to rectify them.
If unresolved, complaints must be made in writing within 28 days of departure, addressed to Customer Relations at Aberdunant Hall Holiday Park or via info@aberdunant.com.
Failure to report issues during your stay may affect your ability to claim compensation.
Special requests must be made at the time of booking and confirmed in writing.
Although we will do our best, special requests cannot be guaranteed.
Lost property found on our premises is logged and stored securely for up to 90 days depending on the item. Guests must provide a clear description to claim items, and return postage costs will apply. We are not liable for loss or damage to personal property unless caused by our negligence.
Guests are responsible for any loss or damage caused to accommodation, furnishings, equipment or grounds by them or their party. We reserve the right to charge the lead booker for repair, replacement or additional cleaning costs where required. Charges will reflect the reasonable cost of rectifying the damage.
Valuable items are left at the guest's own risk. We do not accept responsibility for loss of or damage to personal belongings unless caused by our negligence, and our liability is limited as permitted by UK law.
Vehicles and their contents are parked at the owner's risk. We do not accept responsibility for loss of or damage to vehicles or personal belongings unless caused by our negligence, and our liability is limited as permitted by UK law.
Nothing in these terms limits liability for death or personal injury caused by our negligence. Subject to this, our total liability to you shall not exceed the total cost of your booking.
We reserve the right to cancel your booking if payment is not received by the due date or if required by law or government regulation. In such cases, liability shall be limited to a refund of monies paid.
These terms are governed by the laws of England and Wales, and any disputes will be subject to the jurisdiction of the courts of England and Wales.
To process your booking we will need to collect and process personal information. This may, for operational reasons, be held overseas. We may from time to time record telephone calls. We do this for training purposes and to improve the overall quality of our service.
We may communicate with you by post, phone, text, or email regarding your booking.
If you prefer not to receive future promotional communications, please let us know when booking or adjust your preferences during the online booking process.
Portmadoc Holiday Camp Limited
Registered Office: Aberdunant Hall Holiday Park, Prenteg, Porthmadog, Gwynedd, LL49 9SR
Company No: 00795643
VAT: 489603307
Full payment is required 21 days prior to arrival. If a cancellation request is made within 21 days of arrival, no refund is possible.
Depending on which reservation rate you have reserved the cancellation will be as follows:
Standard Rate Reservations – Full Charge (Full Stay) – If cancelled within 21 days of arrival, no refund.
Promotional Rate Reservations – Full Charge (Full Stay) – If cancelled within 21 days of arrival, no refund. (Unless stated Non-Refundable or NR – Non-Refundable Rate Reservations policy applies).
Non-Refundable Rate Reservations – Full Charge at time of booking (Full Stay) – No cancellation is possible after reservation is made.
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